Smart Meters Direct respects your privacy and is committed to protecting your personal information in compliance with the Protection of Personal Information Act (POPIA), Act 4 of 2013.
We may collect and process the following personal information:
Full name, contact details, address
Email address, phone number
Company details (for business clients)
Meter location and usage data
Payment and billing information
Website usage and cookies data
We collect your information to:
Provide and manage prepaid utility services
Process transactions and manage billing
Respond to enquiries and provide support
Improve our website and customer service
Comply with legal and regulatory obligations
By using our services or this website, you consent to the collection and use of your personal information as described in this Privacy Policy.
We will not sell, rent, or disclose your personal information to third parties without your consent, except where required by law or where necessary to fulfil our services (e.g. with sub-metering partners, municipalities, or payment processors).
We take reasonable technical and organisational precautions to prevent the loss, misuse, or alteration of your personal information. Data is stored on secure servers with access controls and encryption where applicable.
Under POPIA, you have the right to:
Access and correct your personal information
Object to the processing of your data
Lodge a complaint with the Information Regulator
To exercise these rights, please contact us at info@smartmetersdirect.co.za.
Our website uses cookies to enhance user experience, analyse traffic, and serve relevant content. You can adjust your browser settings to decline cookies if preferred.
We may update this Privacy Policy from time to time. The latest version will always be available on our website, with the effective date clearly stated.